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Red Box Plus Pavilion

Level 10, Pavilion Elite, Lot No 10.100.0 - 10.103.0 & 10,106.0, 166, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

3.0
Extremely disappointed with the service provided by a cleaner & junior waiter named IAN . His attitude was downright rude and unprofessional.We brought in desserts, and instead of calmly informing us about the “no outside food” policy and giving us the chance to take them back to the car or dispose of them ourselves, he aggressively took a bag and threw our dessert away.We fully understand and respect if outside food isn’t allowed. But the way IAN handled the situation was unacceptable and disrespectful. If this is how your staff are trained to treat customers, then there’s a serious problem with your internal training and hiring standards.I strongly urge your management to re-evaluate the people they bring on board and this kind of attitude matter behavior reflects very poorly on your brand. - Lee suanyoke
Red Box Plus Pavilion Overview Intro Photos Location Reviews

Red Box Plus Pavilion Introduce

Hello, music lovers and social butterflies of Kuala Lumpur! When it comes to entertainment in our vibrant city, few activities are as universally loved as karaoke. It’s the perfect way to unwind after a long week, celebrate special occasions, or simply unleash your inner superstar with friends and family. And if you’re looking for a premier karaoke experience that combines top-notch facilities with an extensive song selection and delicious food, then Red Box Plus Pavilion is undoubtedly a destination you need to know about.

Located strategically within the upscale Pavilion Elite in Bukit Bintang, Red Box Plus offers a step above the usual karaoke outing. It's designed to provide a comprehensive entertainment package, ensuring every visit is memorable. We understand that for city dwellers, convenience, quality, and a comfortable environment are key, and Red Box Plus Pavilion aims to deliver on all fronts. This article will guide you through what makes this particular karaoke establishment a fantastic choice for locals in Kuala Lumpur.

Red Box has long been a household name in Malaysia’s karaoke scene, known for its commitment to bringing "karaoke to the next level." Red Box Plus, as its name suggests, elevates this experience even further, featuring state-of-the-art audio-visual equipment, diverse culinary offerings, and stylish room designs. Whether you're planning a lively birthday celebration, a corporate team-building event, or just a casual sing-off with your closest circle, Red Box Plus Pavilion provides the perfect setting.

While a past customer review highlighted a negative experience with a specific staff member regarding outside food, it's important to note that the overall reputation of Red Box, and specifically Red Box Plus, focuses on providing a high-quality environment. Other reviews praise attentive staff (like "Justin"), good food, and the overall setup for medium-sized groups. This indicates a general commitment to service quality, despite isolated incidents. So, let’s dive deeper into what you can expect from a visit to Red Box Plus Pavilion and why it’s a suitable choice for your next karaoke adventure in KL.

Location and Accessibility

Red Box Plus Pavilion boasts a prime, highly accessible location at Level 10, Pavilion Elite, Lot No 10.100.0 - 10.103.0 & 10,106.0, 166, Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. This places it right in the heart of Bukit Bintang, Kuala Lumpur's most vibrant shopping and entertainment district.

Being situated in Pavilion Elite, an extension of the iconic Pavilion Kuala Lumpur mall, means exceptional connectivity and convenience. Bukit Bintang is a major hub for public transportation in KL:

  • MRT: The Pavilion Kuala Lumpur MRT station (connected via an underground walkway) on the Kajang Line offers direct access from various parts of KL and Selangor.
  • Monorail: The Bukit Bintang Monorail station is also just a short walk away, providing an alternative route for those coming from areas served by the monorail line.
  • Buses: Numerous RapidKL bus routes serve the Bukit Bintang area, with stops conveniently located near Pavilion.
  • E-Hailing Services: Ride-hailing services like Grab are abundant and can drop you off directly at Pavilion Elite.

For those driving, Pavilion Kuala Lumpur and Pavilion Elite offer extensive multi-story parking facilities. While parking fees apply, the convenience of direct access to the mall and then to Red Box Plus on Level 10 makes it a viable option. The location within a major shopping mall also means easy access to a myriad of dining, shopping, and other entertainment options before or after your karaoke session, adding to the overall appeal and convenience for locals.

Services Offered

Red Box Plus Pavilion goes beyond just providing karaoke rooms; it offers a comprehensive entertainment package with a focus on premium experiences.

  • Private Karaoke Rooms: A wide range of karaoke rooms, including medium-sized rooms (as mentioned by a reviewer for a group of five), VIP, and VVIP rooms. These rooms boast "state-of-the-art audio visual equipment including wide LCD screens fitted in each individual room" and "astounding sound systems."
  • Extensive Song Selection: Access to a "myriad of tracks to choose from across multiple languages," ensuring there's something for everyone, from the latest hits to timeless classics.
  • Food and Beverage Menu: A full menu offering "mouthwatering local and international food varieties," as well as free-flow beverages (often part of packages). This allows guests to enjoy meals and snacks while singing, all under one roof. Some reviews highlight "food was quite good."
  • Advanced Karaoke Systems: Featuring "top-of-the-line, AI-powered Karaoke systems" for an enhanced singing experience.
  • Event Packages: Specialized packages for various occasions such as birthday parties, corporate events, or annual dinners, which may include dedicated hours of karaoke, selected food, and free-flow drinks.
  • Online Booking & Inquiries: The ability to contact them via phone or WhatsApp for bookings and detailed inquiries, especially for VIP/VVIP rooms which may require a deposit.
  • Customer Service: Attentive staff dedicated to prompt service, as evidenced by positive mentions of specific staff members like "Justin" for his "prompt service."
  • Cleanliness and Maintenance: Generally well-maintained facilities to ensure a comfortable and hygienic environment for guests.
Features / Highlights

Red Box Plus Pavilion distinguishes itself with several key features and highlights that elevate the karaoke experience:

  • Premium Audio-Visual Technology: Boasting "most state-of-the-art audio visual equipment" with "wide LCD screens fitted in each individual room" and "astounding sound systems," promising crystal-clear vocals and an immersive singing environment.
  • Strategic Prime Location: Its presence on Level 10 of Pavilion Elite in Bukit Bintang offers unmatched accessibility via public transport and places it amidst KL's premier shopping and entertainment hub.
  • Extensive Song Library: A vast collection of songs across "multiple languages" and genres ensures that every guest, regardless of their musical preference, will find something to sing along to.
  • Diverse Food & Beverage Options: Beyond just singing, guests can enjoy a wide array of "mouthwatering local and international food varieties" and free-flow beverages, making it a complete dining and entertainment destination.
  • Variety of Room Sizes and Types: From standard rooms suitable for smaller groups to VIP and VVIP rooms, Red Box Plus caters to different group sizes and occasions, with tailored amenities.
  • Stylish and Modern Design: Reviews from the broader Red Box Plus brand mention "eye-catching design concepts" and stylish interiors, contributing to a vibrant and inviting atmosphere.
  • Convenient All-in-One Entertainment: The concept of "food and beverages provided all under one roof" allows for a seamless and hassle-free entertainment experience without needing to move between venues.
  • Focus on Customer Experience: Despite isolated negative feedback, the overall brand aims for high customer satisfaction, with instances of "attentive staff" providing "prompt service."
Promotions or Special Offers

Red Box Plus Pavilion, being part of a prominent karaoke chain, frequently offers various promotions and packages to attract and reward its customers. These can change periodically, so it's always best to verify the latest offers directly.

However, based on typical industry practices and publicly available information for Red Box, you can expect:

  • Annual Dinner Packages 2025: Red Box Plus Pavilion participates in annual dinner packages, which often include free hours of karaoke, selected food, and free-flow beverages. These packages are applicable for specific room types and may have minimum spending requirements, especially for VIP/VVIP rooms during peak hours.
  • Weekday Promotions: Special rates or extended hours for karaoke sessions held during weekdays, which are typically less busy.
  • Student Privileges: Students presenting a valid ID or NRIC often enjoy special discounts or extended singing hours.
  • Senior Citizen Privileges: Individuals aged 60 and above may also receive special rates or benefits upon presenting their NRIC or passport.
  • Off-Peak Hour Deals: Discounts for checking in during non-peak hours (e.g., before 6 PM).
  • VIP/VVIP Room Perks: Customers checking into VIP and VVIP rooms after 6 PM and reaching a minimum spend can often enjoy free karaoke until 3 AM daily.
  • Themed Promotions: Occasional promotions tied to holidays, seasons, or special events.
  • Online/App Exclusive Deals: Discounts or special offers available only when booking through their official website or mobile app (if available).

To get the most accurate and up-to-date information on promotions, it is highly recommended to contact Red Box Plus Pavilion directly via their phone number, WhatsApp, or check their official website and social media pages (Facebook, Instagram, TikTok). They frequently update their offers to cater to different segments of their customer base.

Contact Information

To book your next karaoke session, inquire about room availability, or get details on their latest promotions at Red Box Plus Pavilion, here's how you can reach them:

  • Address: Level 10, Pavilion Elite, Lot No 10.100.0 - 10.103.0 & 10,106.0, 166, Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Phone: 03-2148 3322
  • Mobile Phone: +60 3-2148 3322 (This is the international format for the same mobile number)
  • WhatsApp: +6012-709 0155 (This is a specific WhatsApp number for Red Box Plus Pavilion KL)
  • Customer Service (Office Hours): 03-7660 3990 (9 am – 6 pm) - This number is for general Red Box Customer Service.
  • Website: www.redbox.com.my/pavilion-kl/ (Visit their official page for this specific outlet for more details and potential online booking links).
  • Social Media: Red Box Karaoke also maintains official pages on Facebook, Instagram, and TikTok, which are great for checking updates, promotions, and direct messaging.

It's always a good idea to contact them directly, especially for VIP/VVIP room bookings, as a 30% deposit is typically required to secure these rooms.

Conclusion: Why This Place Is Suitable for Locals

For the vibrant and diverse populace of Kuala Lumpur, Red Box Plus Pavilion stands out as an exceptionally suitable and highly recommended destination for karaoke and entertainment. Its appeal to locals stems from a combination of prime location, premium offerings, and a commitment to a holistic entertainment experience.

Firstly, its unrivaled location within Pavilion Elite in Bukit Bintang is a massive draw. This central position, easily accessible via MRT, Monorail, and various other transport options, means that locals from all corners of KL and even Selangor can reach it with minimal fuss. The convenience of combining a karaoke session with shopping, dining, or other leisure activities in a world-class mall makes it an ideal and appealing choice for urbanites.

Secondly, Red Box Plus truly delivers a premium karaoke experience. The "state-of-the-art audio visual equipment," "astounding sound systems," and "wide LCD screens" ensure that every singing session is top-notch. For locals who appreciate quality and immersive entertainment, this technological edge makes a significant difference. The extensive song library spanning multiple languages also caters to KL's multicultural population, ensuring everyone finds their favorite tunes.

Thirdly, the concept of having food and beverages provided all under one roof adds immense convenience. This eliminates the need to hop between venues, allowing for a seamless and enjoyable gathering. The "mouthwatering local and international food varieties" and free-flow drink options elevate the experience from just singing to a full-fledged dining and entertainment event, perfect for extended celebrations or casual hangouts. While a past review highlighted an issue with an individual staff member's conduct regarding outside food, the overall offerings and system indicate a dedication to providing a complete experience within their policies.

Finally, the variety of room sizes and types, coupled with special privileges for students and senior citizens, demonstrates an understanding of the local market's diverse needs. This inclusivity makes Red Box Plus Pavilion a welcoming space for family outings, student gatherings, corporate team-building, and celebrations among friends. The attentiveness of staff, as noted in positive reviews, further enhances the overall customer satisfaction.

In conclusion, Red Box Plus Pavilion is more than just a place to sing; it’s a modern entertainment hub perfectly suited for the dynamic lifestyle of Kuala Lumpur locals. It combines high-quality facilities, convenience, and a comprehensive service offering, making it the go-to spot for unforgettable karaoke moments in the heart of the city.

Red Box Plus Pavilion Photos

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Red Box Plus Pavilion Location

Red Box Plus Pavilion

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