Jack Guest House

As residents of Kelantan, we often look for lodging options that offer convenience and a comfortable base when we are in Kota Bharu, whether for a quick visit, family matters, or exploring the city’s unique attractions. In the Taman Kenangan area, Jack Guest House is one such establishment that aims to provide accommodation. However, it is crucial for us locals to be aware of the experiences shared by previous guests to make an informed decision about our stay.

Jack Guest House, located in Taman Kenangan, positions itself as a guest house in Kota Bharu. While information from booking platforms indicates certain amenities like free parking and a 24-hour front desk, recent customer reviews present a stark contrast regarding the actual condition and cleanliness of the premises. It's important to approach such options with realistic expectations, especially when budget-friendly lodging is the primary consideration.

This article aims to provide you, our fellow Kelantanese, with an honest and factual overview of Jack Guest House. We will share the publicly available information regarding its location, services, and features, but crucially, we will also incorporate the unfiltered feedback from real customers. This will help you understand what to expect and whether Jack Guest House aligns with your personal comfort and hygiene standards when looking for a place to stay in Kota Bharu.

Location and Accessibility

Jack Guest House is situated in Taman Kenangan, with the address being Taman Kenangan, 15200 Kota Bharu, Kelantan, Malaysia. This location places it within the 15200 postcode, an area generally considered to be within the broader Kota Bharu region, though typically a few kilometers outside the immediate bustling city center (15000 postcode).

Taman Kenangan is largely a residential area, which might appeal to those seeking a quieter environment away from the direct urban noise. However, this also means that while it is still within Kota Bharu, access to the most central attractions like Pasar Siti Khadijah or major shopping malls might require a short drive or reliance on ride-sharing services/taxis. According to some public data, it is approximately 3.6 km away from Kota Bharu city center, which translates to a short drive.

For locals traveling by car, the guest house's location in a residential area, coupled with the reported availability of free parking, is a significant advantage. This alleviates the common concern of finding parking in more congested city areas. Public transportation options like local buses might be accessible from Taman Kenangan, but e-hailing services would likely be the most convenient mode for reaching central Kota Bharu or other destinations.

The neighborhood itself would offer a glimpse into local residential life in Kota Bharu, potentially providing a more authentic experience for those interested in moving beyond tourist hot spots. While not in the absolute heart of the city, its location in Taman Kenangan offers a degree of tranquility and practical access for those with their own transport.

Services Offered

Based on available public data from various booking platforms, Jack Guest House offers a range of services typically found in guest houses or budget accommodations. However, it's important to cross-reference these with customer reviews for a realistic expectation of their quality:

• Accommodation: Offers various room types, including a "Five Bedroom House (Whole unit)" for larger groups (up to 20 pax), Deluxe Double Room with Shared Toilet, Quadruple Room with Shared Toilet, Quadruple Room with Private Toilet, Family Room 5 pax with private toilet, and Family Room 6 pax with private toilet.
• 24-hour Front Desk: Provides round-the-clock assistance for guest inquiries, check-in, and check-out (though check-in time starts at 2:00 PM and check-out is before 12:00 PM).
• Free Parking: On-site parking is available for guests, which is a significant convenience.
• Air Conditioning: Available in all guest rooms, essential for comfort in Kelantan's climate.
• Refrigerator: Available in select rooms.
• Flat-screen TV: Provided in rooms (though a review mentioned a broken TV).
• Shared Kitchen: The property features a shared kitchen with kitchenware, allowing guests to prepare their own meals.
• Daily Housekeeping: A service mentioned as being provided, though reviews suggest inconsistencies.
• Washing Machine: Available in the whole unit and in some individual room types.
• Bath Towels: Provided (though a review mentioned issues with their condition).
• Garden: The property includes a garden area.
• 24-hour Security: Mentioned as a facility.

Features / Highlights

While publicly listed features might sound appealing, it's vital to consider them in light of actual customer experiences. Here are the features and highlights of Jack Guest House:

• Accommodation for Large Groups: A significant highlight is the availability of a "Five Bedroom House" that can accommodate up to 20 people, making it potentially suitable for large families or groups traveling together.
• Free Private Parking: This is a strong advantage, particularly for travelers with their own vehicles, as it eliminates parking concerns.
• Shared Kitchen Facility: The presence of a shared kitchen is a useful amenity for guests who prefer to cook their own meals, potentially saving on dining costs.
• Air Conditioning in Rooms: Essential for comfort in Malaysia's tropical climate, this is a standard feature.
• 24-hour Front Desk & Security: These services offer a sense of accessibility and safety for guests.
• Location in Taman Kenangan: Offers a quieter, residential environment compared to the bustling city center, which might appeal to some guests seeking tranquility.

However, it is crucial to address the significant negative feedback from a real customer:

• Cleanliness Issues: Multiple reports indicate dirty beds, stained bedsheets and blankets, and dirty toilets with stains. This is a major concern for hygiene and comfort.
• Lack of Hot Shower: A review explicitly states no hot shower, which is a basic expectation for many.
• Broken Amenities: A broken TV and a smelly but functioning fridge were reported, pointing to poor maintenance.
• Unsanitary Towels: Wet and smelly bath towels, with suspicion of prior use, raise significant hygiene red flags.
• Mosquito Infestation: The presence of mosquitoes everywhere is a considerable discomfort and health concern.
• Suspected Lack of Maintenance/Cleaning: The overall sentiment from the review is a severe lack of regular cleaning and maintenance, including suspicions of unchanged linen.

Contact Information

While specific direct contact numbers for Jack Guest House (as a standalone entity with a public phone listing) are not readily available in comprehensive public databases, the provided address is the primary locator. Often, guest houses of this nature rely on online booking platforms for reservations and communication.

Address: Taman Kenangan, 15200 Kota Bharu, Kelantan, Malaysia

Note: Based on public booking platform listings, the property is sometimes referred to as "Jack Guest House KB 5 Rooms 4 Toilets - Max 20 Pax" or similar variations. For direct inquiries or bookings, it is advisable to search for this full name on major travel booking websites (e.g., Booking.com, Agoda, Tiket.com), where contact information or a messaging system with the property manager is typically provided after a booking or inquiry.

Conclusion: Why this place is suitable for locals

For us, the residents of Kelantan, choosing accommodation in Kota Bharu involves a balance of convenience, budget, and comfort. Jack Guest House, located in Taman Kenangan, presents itself as a budget-friendly option, particularly appealing for large groups or families given its multi-room house offering and free parking. These are practical considerations that often resonate with local travelers.

The availability of a shared kitchen is another practical feature, allowing for self-catering, which can be a significant cost-saver, especially for extended stays or for families with specific dietary needs. Its location, while not in the absolute city center, offers a quieter residential environment, which some locals might prefer over the constant bustle, provided they have their own transport to navigate to central areas a few kilometers away.

However, it is paramount for us to address the serious concerns raised by real customer reviews. Reports of severe cleanliness issues – dirty beds, stained linens, unsanitary toilets, and mosquito infestations – are significant red flags that cannot be overlooked. The mention of a broken TV, a smelly fridge, and a lack of hot water also points to a dire absence of maintenance. For locals who prioritize basic hygiene and functional amenities, these issues are deal-breakers.

Therefore, while Jack Guest House might initially appear suitable for its capacity and parking, based on the very concerning customer feedback, it is strongly advised for any local considering a stay here to proceed with extreme caution. It may only be suitable for those with exceptionally low expectations for comfort and hygiene, or for whom the absolute lowest price is the sole deciding factor, even at the expense of basic living standards. For the majority of us who expect at least a clean and functional environment for our stay, it would be prudent to explore other options in Kota Bharu.

Jack Guest House

Taman Kenangan, 15200 Kota Bharu, Kelantan, Malaysia