Le Garden Hotel

## Considering Your Stay: An Overview of Le Garden Hotel in Bukit Rimau, Shah Alam

When searching for a hotel in Shah Alam, particularly in the well-established area of Bukit Rimau, locals often look for convenient and accessible options. **Le Garden Hotel** is one such establishment, located in a residential and commercial hub that serves the needs of the surrounding community. This hotel aims to provide lodging services for various types of guests, from those on short business trips to families visiting the area.

Le Garden Hotel, situated in Bukit Rimau, operates within a locale that offers numerous amenities for daily living. For residents of Selangor, particularly those in Shah Alam, this hotel could be considered as a practical accommodation choice for different purposes. This might include needing a temporary stay during home renovations, hosting out-of-town guests who prefer a hotel setting, or simply a convenient base when attending local events or visiting friends and family in the Bukit Rimau and Kota Kemuning areas.

It is important for potential guests to approach a stay at Le Garden Hotel with a balanced perspective, taking into account all available information. Public reviews offer insights into past guest experiences, which can be valuable in setting expectations. While the hotel is physically present and provides a lodging option, understanding these past experiences helps in making an informed decision that aligns with individual priorities for a hotel stay. The context of its location within a bustling township like Bukit Rimau suggests a focus on serving the immediate community's lodging requirements.

The hotel's presence in a developed area implies access to local conveniences, which is often a key consideration for local users. While detailed insights into all aspects of the hotel's operation are best gathered by direct inquiry, this overview aims to provide factual information based on publicly available data, allowing you to learn more about Le Garden Hotel as a lodging option in Shah Alam.

## Location and Accessibility: Le Garden Hotel in Bukit Rimau, Shah Alam

The **Le Garden Hotel** is located at **Lot 2A, Jln Sungai Burung 32/66, Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia**. This address places the hotel within the well-known and mature township of Bukit Rimau, which is part of Shah Alam. Bukit Rimau itself is a planned residential and commercial area, neighboring other prominent townships like Kota Kemuning.

For residents of Selangor, the location in Bukit Rimau offers several advantages in terms of accessibility. The area is generally well-connected by a network of local roads and major thoroughfares. Jalan Sungai Burung 32/66 is part of the internal road system of Bukit Rimau, which provides access to the main arterial roads. These main roads then connect to larger expressways, such as the Shah Alam Expressway (KESAS) and the Kemuning-Shah Alam Highway (LKSA), making it relatively accessible from various parts of Selangor and Kuala Lumpur.

The hotel's position within Bukit Rimau means guests are in close proximity to a variety of local amenities. This typically includes neighborhood shopping centers, supermarkets, convenience stores, and a wide array of local eateries and cafes. For locals, this ease of access to daily necessities and dining options is a significant convenience. Public transportation within Bukit Rimau usually involves local bus services or ride-hailing applications like Grab, which are widely available in Shah Alam, providing alternatives for guests without private vehicles.

While the provided address offers a clear geographic location, guests should always utilize modern navigation tools to pinpoint the exact entrance, especially in developed areas with complex road layouts. The general environment of Bukit Rimau is known for being a family-friendly and well-established community, which contributes to a more localized experience for those staying at Le Garden Hotel.

## Services Offered at Le Garden Hotel

Based on the nature of a hotel establishment, **Le Garden Hotel** is expected to provide fundamental services to its guests. While specific details about every service are not extensively highlighted in public reviews, general expectations for a hotel in this category include:

• Private Accommodation: The primary service is providing individual rooms for guests, typically equipped with beds and essential furnishings for a comfortable rest.

• En-suite Bathrooms: Each room would generally feature a private bathroom with a shower and basic toiletries, ensuring privacy and convenience for guests.

• Air Conditioning: Given the climate in Selangor, all rooms are expected to be equipped with air conditioning to ensure a cool and comfortable indoor environment.

• Front Desk Services: A reception desk would be available to assist with check-ins, check-outs, and general inquiries. However, customer reviews indicate that staffing levels or response times might vary, as mentioned by a guest having to "ring the bell at front desk multiple times before being attended."

• Basic Housekeeping: Rooms would typically receive regular cleaning and maintenance to ensure a presentable and hygienic environment for guests.

• Elevator Access (with potential issues): For multi-story buildings, an elevator is standard. However, a review explicitly mentions "Lift was out service and had to carry multiple bags up the stairs with an elderly person," indicating potential maintenance challenges in this area.

• Water Supply (with potential issues): Continuous water supply is a fundamental hotel service. However, a significant concern raised by multiple reviews is "Hotel had no water supply & they took hours to figure it out and get it fixed," along with a lack of alternative solutions from management.

• Security Deposit Handling (with potential issues): It's common for hotels to collect a security deposit. Reviews highlight severe issues with refunding deposits, particularly when paid via platforms like TNG, with guests needing to "reach out to them multiple times to request its return" and even "threaten to make a formal complaint" to get a response.

It is evident from the customer feedback that while core services are intended to be offered, guests might face challenges with their consistent delivery and with the hotel's management of service disruptions or financial transactions. Potential guests should be aware of these reported issues when considering their stay.

## Features and Highlights of Le Garden Hotel

Based on the provided customer reviews, the discussion of **Le Garden Hotel's** features and highlights must address both its intended offerings and the challenges reported by past guests. While the hotel aims to provide standard amenities, the customer experiences heavily influence the perception of its features.

• Location in Bukit Rimau: A key feature is its placement within Bukit Rimau, Shah Alam. This provides guests with access to a developed township offering residential conveniences, local eateries, and proximity to other parts of Shah Alam and Kota Kemuning. This can be beneficial for those with activities in the immediate area.

• Accommodation for Various Groups: The hotel likely offers different room types to accommodate various group sizes, from individual travelers to families, as indicated by a review mentioning "many room for one night" for a family event.

• Basic Lodging Essentials: The hotel provides fundamental lodging necessities such as a private room, bed, and en-suite bathroom with air conditioning, which are crucial for any overnight stay.

However, it is crucial to present a factual account of the reported "highlights" which, in this context, are negative experiences that prospective guests should be aware of:

• Significant Water Supply Issues: Multiple customers reported complete loss of water supply for hours, with inadequate resolution or alternative solutions from management. This is a critical functional failure for any hotel.

• Maintenance and Staffing Concerns: Reviews highlight issues such as a non-functioning lift, leading to inconvenience for guests, particularly those with elderly companions or heavy luggage. Understaffing at the front desk and slow response times were also noted.

• Poor Security Deposit Refund Process: A major concern is the difficulty in obtaining security deposit refunds, requiring persistent follow-up and even threats of formal complaints to prompt action. This points to significant management and trust issues.

• Perception vs. Reality: One reviewer noted a disparity between the hotel's appearance in pictures and its actual condition upon arrival, leading to disappointment and a "speechless" reaction. This suggests an issue with managing guest expectations based on promotional imagery.

• Unprofessional Issue Handling: Guests reported that hotel management was "not professional in handling issues" and expected customers to "take responsibility for these kind of events," indicating a lack of customer-centric problem-solving.

These reported experiences are critical features from a customer perspective, highlighting areas where the hotel has reportedly failed to meet basic hospitality standards. Potential guests are strongly advised to consider these factors when making a booking decision.

## Contact Information for Le Garden Hotel

Should you need to contact **Le Garden Hotel** for any inquiries, including current room availability, rates, or to seek clarification on any services, you can reach them using the following details. Direct communication is essential for obtaining the most current information and addressing any specific concerns you might have before booking your stay.

Address:
Lot 2A, Jln Sungai Burung 32/66,
Bukit Rimau, 40460 Shah Alam,
Selangor, Malaysia

Phone:
03-5525 1919

Mobile Phone:
+60 3-5525 1919

When contacting the hotel, it is advisable to confirm specific amenities, discuss any potential issues raised in reviews (such as water supply or lift functionality), and clarify their policies, particularly regarding security deposits. Clear and direct communication can help manage expectations and provide you with the most accurate picture of what to expect during your stay at Le Garden Hotel.

## Conclusion: Why Le Garden Hotel's Suitability for Locals in Selangor Requires Careful Consideration

For residents of Selangor considering **Le Garden Hotel** in Bukit Rimau, Shah Alam, its suitability requires careful and informed consideration, especially in light of significant customer feedback. While its location offers a degree of convenience for locals, the reported operational and management issues present considerable concerns that must be weighed.

On one hand, the hotel's placement in Bukit Rimau is geographically convenient for locals. This area is a developed township with various amenities, making it a potentially practical choice for a temporary stay if one has business, family, or events in the immediate vicinity. For those familiar with Shah Alam, accessing this location via local roads or ride-hailing services is straightforward. If the primary need is simply a bed and roof over one's head in this specific area, its location fulfills that basic requirement.

However, the overwhelmingly negative customer reviews highlight serious deficiencies in fundamental hotel operations and guest service. The repeated issues with water supply, a non-functional lift, understaffing, and particularly the unprofessional handling of security deposit refunds, are critical concerns. These are not minor inconveniences but core service failures that can significantly impact a guest's comfort, convenience, and trust. For locals, who might choose a hotel for reliability during family events, business trips, or even a local staycation, these reported problems could lead to highly frustrating and unsatisfactory experiences.

The expectation for any hotel, regardless of its price point, includes consistent access to basic utilities like water, functional infrastructure like elevators, and transparent, professional handling of financial transactions like security deposits. When these fundamental aspects are reportedly compromised, it undermines the very purpose of choosing a hotel for comfort and peace of mind.

In conclusion, while Le Garden Hotel's location in Bukit Rimau might appear suitable on a map for Selangor residents, the significant operational and management issues highlighted by customer reviews warrant extreme caution. Potential local guests are strongly advised to consider these reported challenges carefully and perhaps seek direct assurances from the hotel regarding these specific concerns before making a booking, to ensure their stay meets even basic expectations of hospitality.

Le Garden Hotel

Lot 2A, Jln Sungai Burung 32/66, Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia