Sun Tree Hotel

Assalamualaikum and hello, fellow Pahang residents! When planning a trip within our beautiful state, especially to a town like Triang, finding the right accommodation is a key part of a pleasant journey. Whether your visit is for business, family, or simply a quick stopover, your comfort and satisfaction are paramount. In this article, we’ll be discussing Sun Tree Hotel, located at 31, Jln Besar, 28300 Triang, Pahang. Based on available public data, including customer reviews, we aim to provide a clear, factual, and informative overview to help you make an informed decision for your lodging needs in Triang. It's crucial to consider all aspects of a hotel before booking, and this overview will focus on transparency regarding past guest experiences.

In the realm of local travel within Pahang, where options range from traditional homestays to various hotel types, it's essential to gauge whether a particular establishment aligns with your expectations for comfort, service, and value. Sun Tree Hotel positions itself as a lodging option in Triang, a central town in the Bera district. For us, locals, who rely on reliable and straightforward services, understanding the actual guest experience is vital. This article will delve into the details of its location and accessibility, as well as the general services and features typically expected from a hotel. However, a significant portion of our discussion will be dedicated to candid insights from customer reviews, which highlight critical aspects of service quality, room conditions, and overall guest satisfaction. Our objective is to present a balanced view, ensuring you are well-equipped with information to carefully consider if Sun Tree Hotel meets your requirements for a comfortable and hassle-free stay in Triang. Let’s explore the various facets of Sun Tree Hotel.

Sun Tree Hotel is centrally located at 31, Jln Besar, 28300 Triang, Pahang, Malaysia. For residents of Pahang, this address immediately signifies a position on a main road within Triang town. Triang is a key town in the Bera district, serving as a local commercial and administrative hub for the surrounding areas, including numerous Felda settlements.

Being situated on Jln Besar (Main Road) generally implies excellent accessibility and visibility. For locals traveling by car, reaching the hotel is straightforward, as it's likely on a primary thoroughfare. Triang itself is well-connected by federal and state roads to other significant towns in Pahang such as Temerloh, Mentakab, and Bandar Bera. This makes it a convenient stopover point for journeys within the state or a base for activities in the Bera region.

The location on a main road also suggests proximity to local amenities. Guests would typically find various local eateries, convenience stores (kedai runcit), banks, and perhaps some local shops within walking distance or a very short drive from the hotel. This immediate access to daily necessities and dining options is a significant convenience for travelers.

While direct public transportation like major bus terminals or train stations might not be right at the hotel's doorstep, the central location on Jln Besar means that local taxi services and ride-hailing options would be readily available. This provides reasonable connectivity for getting around Triang town or to nearby points of interest. For those driving, parking, though not explicitly detailed, is usually available on-site or nearby for hotels located on main roads in smaller towns. The precise address, 31, Jln Besar, ensures easy navigation using GPS or mapping applications, facilitating a smooth arrival to the Sun Tree Hotel. The advantage of a main road location is primarily its ease of access and immediate proximity to the town's basic commercial activities.

Based on the available customer reviews, the services offered by Sun Tree Hotel appear to be a point of significant concern and do not align with typical expectations of even a basic hotel. While a hotel generally aims to provide a comfortable and functional stay, the feedback suggests serious deficiencies in key service areas.

• Front Desk Service: Reviews explicitly state "very bad+rude front desk service" and mention the staff being "foreigner, just say...aircond ok, aircond ok" without addressing issues. This indicates a severe lack of professional and helpful customer service.
• Room Amenities Maintenance: Customers reported "air-conditioning not cool," "tv can't open," and "tv no connection." This suggests that basic room amenities are not properly maintained or checked before guest arrival, leading to immediate discomfort and dissatisfaction.
• Room Cleanliness/Condition: "Room n toilet smelly" is a direct complaint, pointing to serious issues with cleanliness and hygiene standards. This is a fundamental expectation for any accommodation.
• Problem Resolution: When issues like air-conditioning, TV, or smell were raised, staff reportedly "never listen n just go leave us like nothing happen" and dismissed concerns. This highlights a complete failure in problem resolution and guest support.
• Payment/Change Service: The incident of the front desk staff saying "no change" when a guest wanted to buy drinks indicates an unprofessional and unhelpful approach to basic payment transactions.
• Internet Connectivity: "Internet also bad coverage to do online discussion" suggests unreliable or poor Wi-Fi service, which is a crucial amenity for many modern travelers.

In summary, while a hotel is expected to offer basic lodging services like a room, air conditioning, and a TV, the reviews for Sun Tree Hotel indicate that these services are either poorly maintained, non-functional, or delivered with extremely poor customer service. Guests should be prepared for a potentially challenging experience regarding these fundamental hotel provisions.

Based on the provided customer reviews, the "features" and "highlights" of Sun Tree Hotel are primarily negative aspects that current and prospective guests should be acutely aware of. Rather than positive attributes, the feedback points to significant deficiencies that serve as critical information for anyone considering this hotel.

• Extremely Poor Front Desk Service: A dominant "highlight" is the "very bad+rude front desk service." Guests reported unhelpful and dismissive responses when issues were raised, indicating a severe lack of customer care.
• Non-Functional or Poorly Maintained Room Amenities: Key room features like air conditioning were reported as "not cool" despite staff claims, and the TV was "can't open" or had "no connection." This highlights a fundamental failure in providing working basic amenities.
• Unpleasant Room Environment: "Room n toilet smelly" is a significant negative feature, pointing to issues with hygiene and overall room condition that directly impact guest comfort.
• Lack of Responsiveness to Guest Complaints: Staff reportedly "never listen n just go leave us like nothing happen" when complaints were made. This is a critical deficiency in problem resolution and guest support.
• Unprofessional Money Handling: The incident where staff stated "no change" for a payment is a concerning "highlight" regarding basic operational professionalism.
• Poor Internet Connectivity: "Internet also bad coverage" is another negative feature, impacting guests' ability to stay connected, which is essential for many modern travelers.
• Staff Professionalism Concerns: Comments about "foreigner hotel keeper" and the cleaner "not wearing any shoe/sandal' all the time" raise questions about professional standards and hygiene practices within the hotel's operational staff.

In summary, the "highlights" derived from customer feedback for Sun Tree Hotel are predominantly negative, strongly suggesting a problematic guest experience characterized by poor service, ill-maintained facilities, and unprofessional conduct. These are crucial points for anyone considering this hotel.

For those who may still need to contact Sun Tree Hotel for any reason, such as to clarify policies or for existing reservations, here is the available contact information:

Address: 31, Jln Besar, 28300 Triang, Pahang, Malaysia

Phone: 018-768 8837

Mobile Phone: +60 18-768 8837

It is important to note that based on the provided customer reviews, contacting the hotel and expecting satisfactory resolution of issues has been a significant challenge for previous guests. Reviews explicitly mention difficulty reaching the manager/owner and unhelpful responses from front desk staff. While these contact details are provided, potential guests should be aware of past experiences regarding the hotel's responsiveness and service quality. Using these numbers to thoroughly clarify all concerns and expectations *before* any booking or arrival is highly advisable. The address remains useful for physical location if one decides to visit.

For us, the people of Pahang, selecting a hotel in towns like Triang is typically driven by the need for convenience, comfort, and reliable service. Based on the overwhelming and consistent feedback from previous customers, it is exceptionally difficult to recommend Sun Tree Hotel as suitable for locals, or indeed for any traveler. The reviews paint a clear and concerning picture of an establishment that currently falls significantly short of basic hotel standards and customer expectations.

The core reasons why this place is *not* suitable, especially from a local's perspective where value for money and a hassle-free experience are paramount, are evident in the direct complaints:

• Poor Service and Rudeness: Local users expect politeness and helpfulness, especially from front desk staff. The consistent reports of "very bad+rude front desk service" and dismissive attitudes are unacceptable and would lead to immediate frustration for any local guest. The inability to get issues addressed, with staff "never listen n just go leave us like nothing happen," directly contradicts the Malaysian culture of hospitality.
• Unacceptable Room Conditions: Basic amenities like air-conditioning and television are fundamental in a hotel. Reports of "air-conditioning not cool" and "tv can't open/no connection" mean that the very purpose of booking a room for comfort and entertainment is undermined. Furthermore, "room n toilet smelly" indicates a severe hygiene problem, which is a deal-breaker for locals who prioritize cleanliness.
• Lack of Problem Resolution: When problems arise, a local customer expects a manager or owner to be accessible and resolve issues promptly. The experience of having to "contact by your own" for a manager and subsequently getting no answer, or being met with unhelpful responses, is deeply frustrating and signifies a lack of accountability.
• Trust and Professionalism Issues: The reported incidents, such as demanding full payment despite credit card details, refusing to refund deposits for cancellations (even with prior notice), and staff claiming "no change" for a simple transaction, raise serious questions about the hotel's professionalism and ethical practices. These directly impact a local's trust in a business.
• Waste of Money and Time: The sentiment "Don't waste ur time ur money" and "Waste my money but worth to check out from this nightmare hotel" clearly communicates that guests feel they received extremely poor value for their payment. For budget-conscious locals, this is a critical deterrent.

Given these pervasive and significant issues, as professional content writers specializing in local business descriptions, it is our factual conclusion that Sun Tree Hotel, based on current public reviews, is currently *not* suitable for locals seeking a comfortable, reliable, or professionally managed hotel experience in Triang. The recommendation from a past guest to "Better rent a homestay when you are in Bera area" strongly suggests exploring alternative accommodations to ensure a satisfactory stay.

Sun Tree Hotel

31, Jln Besar, 28300 Teriang, Pahang, Malaysia