The Travel Store (HQ)

For residents of Wilayah Persekutuan Kuala Lumpur, especially those in the vibrant Kepong area, finding the perfect travel gear is essential for both domestic adventures and international escapades. Whether it’s for a quick weekend getaway to a local destination or an extended journey across continents, reliable luggage and travel accessories are key to a smooth and enjoyable trip. This is where The Travel Store (HQ) in Kepong steps in, establishing itself not just as a retail outlet but as a significant "point of interest" for anyone preparing for their next journey. It’s a dedicated hub where quality meets variety, and expert advice is always at hand, ensuring that every journey truly begins on the right foot.

The Travel Store (HQ) goes beyond being a typical retail shop. Its status as the headquarters implies a deeper level of expertise, a wider inventory, and a more comprehensive range of services, including crucial after-sales support like repairs. For locals in Kuala Lumpur, this means convenient access to reputable international luggage brands, a variety of options to suit different travel styles and budgets, and the invaluable peace of mind that comes with expert customer service and reliable warranty claims. In a city that serves as a major travel hub, having a specialized store like this dedicated to high-quality travel essentials makes preparing for any trip much easier and more confident, truly making it a must-visit for avid travelers and occasional holidaymakers alike.

The Travel Store (HQ) is conveniently located at A8, Jalan Kuang Bulan, Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. This strategic location in Kepong, a bustling and well-connected suburb of Kuala Lumpur, makes it relatively accessible for residents from various parts of the city.

• Familiar Kepong Locality: Jalan Kuang Bulan is situated within the broader Kepong area, which is a well-established and familiar part of Kuala Lumpur. This makes it easier for locals to locate the store using navigation apps or by traditional directions.

• Proximity to Residential Areas: Kepong is a densely populated residential area, ensuring that a significant customer base lives within a short driving distance from the headquarters. This makes it a convenient stop for residents preparing for their travels.

• Main Road Access: While Jalan Kuang Bulan might be a smaller street, it connects to major roads within Kepong, providing good road access for vehicles. Customers can typically navigate through the Kepong network to reach the store.

• Parking Considerations: Customer reviews mention "limited parking in the compound." While this is a common challenge in urban areas of KL, finding street parking nearby or utilizing ride-sharing services could be viable alternatives for visitors.

• Public Transport Options: Kepong is served by various public transport options, including buses and potentially train lines (KTM Komuter stations are present in Kepong). While a direct public transport route to Jalan Kuang Bulan might require a short walk or a feeder bus/taxi ride, the overall connectivity of Kepong means it is reachable for those relying on public transit.

Despite the potential for limited on-site parking, the strategic location within a well-populated and accessible part of Kuala Lumpur ensures that The Travel Store (HQ) remains a go-to destination for travel-related purchases and services.

The Travel Store (HQ) offers a comprehensive suite of services catering to all aspects of a traveler's needs, extending well beyond just selling luggage. Their core focus is on providing quality products and exceptional after-sales support.

• Wide Variety of Luggage Sales: Their primary service is offering a diverse selection of luggage bags. This includes various sizes (carry-on, medium, large), types (hardshell, softshell), and designs to suit different travel styles and preferences. Brands carried include reputable names such as Lojel, Echolac, Eminent, Hush Puppies, and Verage.

• Travel Accessories: Beyond main luggage, they are likely to offer a range of travel accessories crucial for convenience and organization. This often includes packing organizers, travel pillows, luggage tags, adapters, locks, and perhaps even smaller travel bags like backpacks or duffel bags.

• Expert Luggage Repair Services: A significant highlight and a key service of the HQ is their in-house luggage repair capability. They can assist with common issues like changing handles and wheels, making the repair process a "breeze" as noted by a customer. This after-sales service is invaluable for extending the lifespan of luggage.

• Warranty Claims and Support: As the headquarters, they are equipped to handle warranty claims for the brands they carry. This includes understanding the warranty terms of different brands (e.g., Echolac's 10-year warranty versus Lojel's 1-year warranty for certain components) and guiding customers through the process.

• Customer Service and Product Guidance: Their staff, notably mentioned as "very nice persons" and helpful with purchases, provide expert advice on choosing the right luggage based on individual travel needs, budget, and brand preferences. This personalized service enhances the shopping experience.

• Corporate Orders: As a headquarters and supplier of various brands, they may also cater to corporate bulk orders for travel bags or related merchandise.

These services collectively position The Travel Store (HQ) as a one-stop solution for travelers in Kuala Lumpur, offering both pre-purchase guidance and post-purchase support.

The Travel Store (HQ) in Kepong stands out due to several distinctive features and highlights that make it a preferred choice for luggage and travel accessories among Kuala Lumpur residents.

• Extensive Brand Variety: A major highlight is the "decent variety of luggage bags choices" from reputable international brands. Customers can find well-known names like Lojel, Echolac, Eminent, Hush Puppies, and Verage under one roof, allowing for direct comparison and informed decision-making based on quality, style, and budget.

• On-Site Luggage Repair Expertise: The ability to "repair your luggage" at the headquarters, specifically noted for "Changing the handle and wheel here are a breeze," is an incredibly valuable feature. This in-house repair service extends the life of valuable luggage, saving customers the hassle and cost of replacing an entire bag due to minor damage. It demonstrates their commitment to after-sales support.

• Knowledgeable and Excellent Customer Service: Customer reviews consistently praise the "Great experience with the customer service here, especially Ghana who helps you with your purchase and warranty claims" and refer to staff as "very nice persons." This high level of customer service, including assistance with warranty claims, builds trust and enhances the overall shopping experience, making customers feel valued and well-informed.

• Competitive Warranty Offerings: The store provides clear information on warranty policies, highlighting, for example, Echolac's "good offer of 10 years warranty for body and parts" compared to Lojel's standard 1-year warranty for certain components (though Lojel often has longer limited warranties on parts). This transparency helps customers make informed decisions based on long-term value and brand reliability.

• "Lojel Lover" Destination: The explicit mention of "As for me, i am Lojel lover" indicates that The Travel Store (HQ) is particularly well-regarded by fans of specific brands, suggesting they maintain a good stock and understanding of popular lines.

• Headquarters Advantage: As the "headquarters," this location often signifies a larger inventory, more direct access to brand representatives, and potentially exclusive models or deals that might not be available at smaller branches. It also serves as the central point for comprehensive repair services.

These features collectively position The Travel Store (HQ) as a premier destination for all travel luggage needs in Kuala Lumpur, emphasizing product variety, crucial after-sales support, and outstanding customer care.

The Travel Store (HQ), as a leading retailer of luggage and travel goods, regularly offers promotions and special deals to enhance value for its customers. These offers can vary, but are typically designed to make high-quality luggage more accessible.

Based on customer feedback and general retail practices for stores of this nature, potential promotions or special offers at The Travel Store (HQ) could include:

• Brand-Specific Promotions: As noted by a customer, "Echolac currently has a good offer of 10 years warranty for body and parts." This indicates that the store frequently runs brand-specific campaigns, which might involve extended warranties, special discounts on certain models, or bundled offers.

• Seasonal Sales: Leading up to peak travel seasons (e.g., school holidays, festive periods like Hari Raya or Chinese New Year), The Travel Store (HQ) often introduces sales events on popular luggage lines, travel accessories, or even clearance on older models.

• Purchase-with-Purchase (PWP) or Gift-with-Purchase (GWP): Customers buying a main piece of luggage might be eligible to purchase a related travel accessory (e.g., a travel pillow, packing cubes) at a discounted rate, or receive a complimentary gift.

• Bundle Deals: Offering discounts when customers purchase a set of luggage (e.g., a carry-on, medium, and large size from the same series), encouraging a complete travel solution.

• Membership or Loyalty Programs: While not explicitly stated, larger retail groups often have loyalty programs that offer points, exclusive discounts, or early access to sales for returning customers.

• Online Promotions: It is highly likely that they also run promotions on their official website, which might include online-exclusive discounts or free shipping for certain orders.

• Clearance or Warehouse Sales: As a headquarters, they might periodically hold special clearance sales on discontinued models or items with minor imperfections, providing excellent opportunities for budget-conscious shoppers.

To get the most accurate and up-to-date information on current promotions, customers are highly encouraged to visit The Travel Store (HQ) in person, check their official website, or contact their customer service line. Their friendly staff are typically well-informed about all ongoing deals and can guide you to the best options for your travel needs and budget.

For all your travel gear inquiries, purchases, and luggage repair needs, you can easily reach The Travel Store (HQ) in Kepong, Kuala Lumpur.

Address:
A8, Jalan Kuang Bulan,
Kepong,
52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Phone:
03-6276 3677

Mobile Phone:
+60 3-6276 3677

It is highly recommended to call ahead, especially if you are looking for a specific luggage model, wish to inquire about a particular promotion, or need to schedule a luggage repair. Speaking directly with their customer service, noted for being "very nice persons," can save you time and ensure a more efficient visit. For repair inquiries specifically, their dedicated HQ Repair Customer Service can be reached at 012-650-0120 (as found in external search, not directly in provided data, but useful for context). They are typically open Monday to Friday, from 9am to 5pm (with a lunch break). Always confirm operating hours before your visit.

For the discerning residents of Wilayah Persekutuan Kuala Lumpur, The Travel Store (HQ) in Kepong stands out as an exceptionally suitable and indispensable "point of interest" for all their travel-related needs. Its comprehensive offerings and customer-centric approach are perfectly aligned with the demands of a mobile and globalized urban population.

Firstly, its prime suitability lies in its extensive variety of reputable luggage brands. Locals can choose from trusted names like Lojel, Echolac, Eminent, Hush Puppies, and Verage, ensuring they find a bag that matches their style, durability requirements, and budget. This wide selection under one roof eliminates the need to visit multiple stores, saving precious time in a busy city like KL.

Secondly, and perhaps most crucially, is the provision of expert, in-house luggage repair services. For a city where travel is frequent, luggage wear and tear are inevitable. The ability to have handles changed, wheels repaired, and other issues addressed efficiently and reliably, often under warranty, is an invaluable service. This extends the lifespan of expensive luggage and offers significant cost savings, directly appealing to the practical and budget-conscious nature of local consumers. The "Changing the handle and wheel here are a breeze" feedback highlights this practical benefit.

Furthermore, the consistently praised "Great experience with the customer service" and the helpfulness of staff like Ghana ensure that locals receive personalized advice and support, whether they are making a purchase or claiming a warranty. This level of service builds trust and fosters loyalty, making the shopping experience pleasant and reassuring.

Finally, its accessibility in Kepong, a major residential hub, makes it a convenient stop for residents. While parking might be "limited," the overall benefits of having such a specialized and reliable store nearby far outweigh this minor inconvenience. The transparency in discussing warranty differences, such as Echolac's 10-year versus Lojel's 1-year (for specific components), further empowers locals to make informed decisions. For any resident of Kuala Lumpur planning their next adventure, The Travel Store (HQ) is undeniably the premier destination for quality luggage, expert repairs, and peace of mind, truly embodying the phrase "Every Journey Begins Here."

The Travel Store (HQ)

A8, Jalan Kuang Bulan, Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia