Collection O Ivory Hotel & Resort

Greetings, fellow Selangorians, and to all those seeking accommodation within our diverse state! When planning a stay, whether for a quick stopover, business, or leisure, thorough research is key to a comfortable experience. This is especially true for hotels like Collection O Ivory Hotel & Resort, located in Bandar Country Homes, Rawang. While every establishment aims to provide a pleasant stay, understanding real-world experiences is crucial. This article is crafted specifically for you, the local user in Selangor, to offer a clear, engaging, and informative overview of Collection O Ivory Hotel & Resort, combining its factual details with important insights from customer feedback to help you make an informed decision.

Collection O Ivory Hotel & Resort is situated in Bandar Country Homes, a developing area within Rawang. For locals, Rawang represents a blend of suburban living with growing commercial activity, making it a destination for various purposes. However, as with any emerging area, understanding the specific context of a hotel's location and its operational standards is vital. Our goal here is to provide a balanced perspective, acknowledging the hotel's presence and stated purpose while also openly addressing the significant concerns raised by previous guests regarding essential aspects such as check-in procedures, room conditions, and general safety. This transparency is paramount to ensure that your expectations align with reality.

In the landscape of hotels in Selangor, where a wide spectrum of options exists, it's important to differentiate between advertised promises and actual delivery. For Collection O Ivory Hotel & Resort, the provided customer reviews present a challenging picture, highlighting issues that no traveler, especially those arriving at night, would wish to encounter. These reviews speak to fundamental concerns about accessibility (counter closed, unreachable phone), safety (dark, dodgy surroundings), and basic room amenities (lack of light, non-flushing toilet, no toiletries). We believe it is our responsibility to present these facts clearly, alongside the hotel's location and general offerings, so that you, our local users, are fully aware of what to potentially expect.

Let's delve into the details of Collection O Ivory Hotel & Resort, providing a comprehensive look at its location, the services it purports to offer, and, crucially, the critical feedback from real customers. This information is intended to help you determine if this particular hotel aligns with your priorities for safety, comfort, and reliability for your next stay in Selangor.

Collection O Ivory Hotel & Resort is located at PT7259, Ivory One, Jalan Desa Permai, Bandar Country Homes Selayang, Municipal Council, Bandar Country Homes, 48000 Rawang, Selangor, Malaysia. This address places the hotel within the Bandar Country Homes area of Rawang, which is a significant residential and developing commercial township situated to the north of Kuala Lumpur.

For locals in Selangor, Bandar Country Homes is accessible via major roads. It is connected to the Guthrie Corridor Expressway (GCE) and the LATAR Expressway, which link to other parts of Selangor and provide routes towards Kuala Lumpur. This road network is generally the primary mode of access to this area, as public transport options like MRT or KTM stations might require a further commute. The address specifies "Jalan Desa Permai," indicating it's within a more specific part of Bandar Country Homes. Customer reviews, however, note that "the hotel is situated next to a restaurant but the surrounding is quiet and give a dodgy feel if it were your first time here." This suggests that while it might be reachable by road, the immediate vicinity could feel isolated, especially at night. Travelers relying on ride-sharing services might find it accessible, but the overall impression of the surrounding area, particularly after dark, appears to be a point of concern for some. Parking facilities, while not explicitly mentioned, would be typical for a hotel in such an area, possibly on-site or in front of the premises, given its location next to a restaurant rather than in a dense commercial center. The accessibility depends heavily on personal vehicle use and a willingness to navigate potentially quiet, less brightly lit surroundings at night.

Based on the name "Collection O Ivory Hotel & Resort" and the standard offerings of hotels, particularly those associated with chains like Collection O, a range of services would typically be expected. However, it is crucial to juxtapose these expectations with actual customer experiences provided in the reviews.

• Room Accommodation: The hotel is expected to offer various room types for overnight stays. However, reviews explicitly state issues such as "only one light in the whole room and one in the bathroom" and rooms lacking brightness.
• Check-in/Check-out Services: Standard hotel operations would involve a reception counter for checking in and out. Customer reviews, however, report a "counter was closed" upon arrival at night and the "telephone number on the website was unreachable," leading to inability to check-in.
• Basic Amenities: Typically, hotels provide basic in-room amenities like towels and toiletries. Reviews, however, claim "there weren't basic facilities (towel/toiletries)" and that the "toilet didn't flush," indicating a significant lack of these fundamental provisions.
• Cleanliness: Hotels are expected to maintain clean rooms and common areas. Contrary to this, reviews describe the room as "dirty & dusty under bed and floor," leading to "sneezing," and that the hotel wasn't safe or clean.
• Customer Service: While a hotel should offer helpful customer service, a review mentions a "female receptionist had a nasty attitude & zero manners," although "the guy at the counter was decent." Issues with unreachable phone numbers also point to difficulties in obtaining assistance.
• Hotel WiFi: Most modern hotels offer internet connectivity. A lack of specific mention in reviews for this hotel suggests it may or may not be reliably available.
• On-site Facilities: The "Resort" in the name implies potential for recreational facilities, though no information or reviews support the presence of such amenities.

Based on the provided information and customer reviews, identifying positive "features" or "highlights" for Collection O Ivory Hotel & Resort is challenging, as the feedback is overwhelmingly negative regarding fundamental aspects of a hotel stay. However, we can objectively list its inherent characteristics, which for some, might be seen as neutral or potentially advantageous if other issues were resolved.

• Location in Bandar Country Homes, Rawang: It is situated in a residential and developing area, which for those with specific needs in Rawang or for local residents, might offer proximity to their destination in that township. Its location next to a restaurant might also be convenient for immediate dining options, assuming the restaurant is operational and suitable.
• Potential for Affordability: Given the nature of some "Collection O" hotels and the issues highlighted, it is likely positioned as a budget-friendly option. For those seeking the absolute lowest price point, this might be a consideration, though the trade-off in quality appears significant.
• Association with "Collection O": Being part of a larger hotel chain (Collection O, often associated with OYO Rooms) might imply certain brand standards or a booking system, though the customer experiences suggest these standards may not be consistently met at this specific location.
• Booking App Integration: The fact that bookings can be made via "booking app" (e.g., Agoda) offers convenience in reservation, allowing guests to book and potentially pay at the hotel, although this specific payment method led to issues for one reviewer.

For those interested in inquiring about Collection O Ivory Hotel & Resort, or for any issues related to existing bookings, the following contact details are provided:

Address: PT7259, Ivory One, Jalan Desa Permai, Bandar Country Homes Selayang, Municipal Council, Bandar Country Homes, 48000 Rawang, Selangor, Malaysia

Phone: 03-5037 8296

Mobile Phone: +60 3-5037 8296

It is critically important to note the customer feedback stating that "the telephone number on the website was unreachable." This suggests that reaching the hotel directly via these numbers, especially outside of conventional hours, might be challenging. For new bookings, it is highly advisable to use reputable online booking platforms (like Agoda, as mentioned by a reviewer) which may offer customer support channels if direct hotel contact proves difficult. However, prospective guests should proceed with extreme caution, especially considering the reviews regarding check-in issues and general safety concerns. It would be prudent to verify operational status and contactability directly before making any firm travel plans or payments.

For locals in Selangor, particularly those considering a stay in Rawang's Bandar Country Homes area, Collection O Ivory Hotel & Resort presents a complex and concerning picture based on available customer reviews. While its physical location might be convenient for those with specific needs within Bandar Country Homes or the surrounding Rawang area, and its pricing might be positioned as budget-friendly, the overwhelming negative feedback raises serious questions about its suitability for a comfortable, safe, and reliable stay.

The reported issues such as an inaccessible counter, unreachable phone numbers, concerns about safety and a "dodgy feel" at night, and fundamental deficiencies within the rooms (dirt, dust, non-flushing toilet, lack of basic amenities like towels and toiletries, and insufficient lighting) are critically important for any local to consider. These are not minor inconveniences but rather core aspects of a habitable hotel room. The experiences of guests being unable to check in and having to find alternative accommodation in the middle of the night underscore a significant operational challenge that directly impacts traveler safety and peace of mind.

While the goal is to provide factual and slightly promotional content, based on the provided customer reviews, it is essential to advise extreme caution. For a local user in Selangor, prioritizing safety, cleanliness, and guaranteed access to basic services is paramount, especially when traveling with family or at night. Given the severe issues highlighted, Collection O Ivory Hotel & Resort, in its current state as depicted by these reviews, appears to be an unsuitable option for most locals seeking a reliable and comfortable hotel experience. It fails to meet the basic expectations of a budget hotel, let alone a "Resort." It is strongly recommended that locals consider alternative accommodations in Rawang or nearby areas that consistently demonstrate a commitment to guest safety, comfort, and service quality.

Collection O Ivory Hotel & Resort

PT7259, Ivory One, Jalan Desa Permai, Bandar Country Homes Selayang, Municipal Council, Bandar Country Homes, 48000 Rawang, Selangor, Malaysia