Summit Hotel USJ

For us living in Selangor, especially in the vibrant and bustling Subang Jaya area, choosing the right hotel for various occasions – be it a business trip, a family visit, or even a local staycation – is an important decision. Today, we're taking a closer look at **Summit Hotel USJ**, a well-known establishment situated in the heart of our community. This article is crafted with you, the local Selangor resident, in mind, to provide a clear, factual, and engaging overview of what Summit Hotel USJ offers, drawing directly from available public information and, crucially, from the experiences of past guests, to help you make an informed choice.

**Summit Hotel USJ** is a hotel that aims to provide a comprehensive lodging experience. Often perceived as a 4-star establishment, it caters to both business and leisure travelers, offering a range of rooms and facilities. Hotels of this caliber typically provide a more extensive array of services compared to budget accommodations, often including dining options, meeting facilities, and recreational amenities. However, as with any long-standing establishment, guest experiences can vary, and understanding these perspectives is key. Our goal here is to present a balanced view, detailing its location, the services it typically provides, and most importantly, highlighting key feedback from real customers, ensuring you have a complete picture of what to expect from Summit Hotel USJ.

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The location of **Summit Hotel USJ** is one of its most prominent features. It is strategically situated at **Persiaran Kewajipan, USJ 1, 47600 Subang Jaya, Selangor, Malaysia**. For those of us living in Selangor, this address immediately places it within the highly active and well-connected commercial and residential hub of USJ 1 in Subang Jaya.

A significant advantage of this location is its direct integration with **Summit USJ Mall**. This means guests have immediate and sheltered access to a wide variety of retail shops, diverse dining options (from local food court fare to popular restaurants and cafes), a supermarket (convenient for daily needs), and entertainment facilities, all under one roof. This unparalleled convenience allows guests to fulfill most of their daily needs and enjoy leisure activities without having to venture far, making it incredibly practical for families or those who prefer everything within easy reach. The mall connectivity is a major draw, offering a seamless experience from hotel to shopping and dining. Other prominent malls like Da Men Mall and Mydin USJ are also within a short walking distance, further expanding the retail and dining possibilities.

In terms of accessibility, Subang Jaya is one of Selangor's most developed and connected districts, and Summit Hotel USJ benefits immensely from this. Persiaran Kewajipan is a major arterial road, providing excellent road access for private vehicles, ride-sharing services, and taxis. Crucially, the hotel boasts exceptional public transport connectivity. It is a mere **150-200 meters (about a 2-3 minute walk)** from the **USJ7 LRT Station**, which is also an interchange for the BRT Sunway Line. This direct access to both LRT and BRT networks provides seamless and efficient connections to various parts of Subang Jaya (like SS15 and Taipan), Sunway (including Sunway Lagoon and Sunway Pyramid), and even Kuala Lumpur city centre (e.g., KL Sentral). For air travel, Sultan Abdul Aziz Shah Airport (Subang Airport) is approximately 11.8 km away (around an 18-minute drive), offering convenient access for domestic flights. The combination of direct mall access, vibrant surrounding amenities, and superior public transport links makes Summit Hotel USJ an exceptionally convenient and accessible choice for any stay in Subang Jaya.

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**Summit Hotel USJ** offers a range of services typically expected from a hotel, aiming to cater to both business and leisure travelers. However, it's important to also consider guest feedback on the actual delivery of these services.

• **Accommodation**: The hotel provides various room types, including "Executive King" rooms, suggesting options for different needs and group sizes. Rooms are described as "spacious."

• **In-Room Amenities**: Standard amenities like beds, and presumably air conditioning, are available. However, guest feedback indicates potential issues with bed quality ("can feel the bed spring") and air conditioning functionality ("air con broke down"). The absence of a "Safe provided" in an Executive King room was also noted.

• **Bathroom Facilities**: Rooms include washrooms. However, a significant issue was reported where the "washroom door was unable to lock." Heater functionality was also mentioned, with it "took awhile to warm up."

• **Dining (Breakfast Buffet)**: The hotel offers a breakfast buffet. One guest found it "okay," while another described it as "not impressive" and a "Normal spread," indicating a functional but not particularly outstanding offering.

• **Staff Service**: Guests experienced a "warm welcome with special welcome drinks," and staff were generally described as "friendly" and "welcoming." They also attempted to assist with room changes, even if the underlying issues persisted.

• **Guest Support/Room Changes**: The hotel accommodated room changes for guests experiencing issues, with one guest changing rooms "3 times." While this shows an effort to resolve issues, the frequency of changes also points to persistent problems within the rooms.

• **Direct Mall Access**: The hotel's connection to Summit USJ Mall provides guests with immediate access to food courts and retail options, making it easy to "get some food from there."

• **Parking**: While not explicitly detailed, being connected to a mall often implies access to parking facilities, which are essential for guests with vehicles.

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**Summit Hotel USJ** possesses certain features that contribute to its appeal, primarily its strategic location. However, it's crucial to acknowledge the significant issues highlighted by customer reviews, which critically impact the overall guest experience.

• **Direct Mall Integration (Summit USJ)**: This is the most compelling highlight. The hotel's direct connection to Summit USJ Mall provides unparalleled convenience for guests, offering immediate access to a wide array of dining, shopping, and entertainment options without needing to step outside. This is particularly appealing for families or those who appreciate having everything within a short, sheltered walk.

• **Exceptional Public Transport Access**: Its very close proximity (2-3 minute walk) to the USJ7 LRT/BRT station is a major feature. This connectivity makes it extremely convenient for guests to travel throughout Subang Jaya, Sunway, and into Kuala Lumpur, reducing reliance on private transportation and making it ideal for both business and leisure travel.

• **Spacious Rooms**: One guest specifically mentioned that the "room is spacious," suggesting that the hotel offers generous room sizes, which can be a plus for comfort.

• **Friendly and Welcoming Staff**: Positive feedback on staff service, including a "warm welcome with special welcome drinks" and staff being "very friendly" and "welcoming," indicates a commitment to good customer interaction. Their efforts to accommodate room changes also reflect a willingness to assist guests.

**Critical Negative Highlights from Customer Experiences**:

• **Poor Bed Condition**: A significant and recurring issue is the "bad condition" of the beds, with guests being able to "feel the bed spring," severely impacting sleep quality.

• **Non-Functional or Faulty Amenities**:

  • "Washroom door was unable to lock" poses a major privacy and security concern.

  • "Heater took awhile to warm up," indicating issues with hot water supply.

  • "Air con broke down at close to midnight" is a critical failure, especially in Malaysia's climate.

  • "No Safe provided" in an Executive King room, which is a basic expectation for a hotel of its purported star rating.

• **Cleanliness and Odor Issues**: A room was described as "dirty," and there were reports of "bad smoking lingering smell" even in non-smoking rooms, indicating inadequate cleaning and ventilation.

• **Unidentified Noises**: A "boom sound on n off from the top roof" was reported from a high-floor room, causing disturbance.

• **Frequent Room Changes**: The need for one guest to change rooms "3 times" during a 3-night stay due to persistent issues (dirty room, smoke smell, broken AC) highlights significant and ongoing maintenance problems across multiple units.

• **Subpar Buffet**: The breakfast buffet was described as "not impressive" and "Normal spread," suggesting it does not stand out as a strong feature.

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For those in Selangor who might need to contact **Summit Hotel USJ**, here is their available contact information:

**Address**: Persiaran Kewajipan, USJ 1, 47600 Subang Jaya, Selangor, Malaysia

**Phone**: 03-8023 3000

**Mobile Phone**: +60 3-8023 3000

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For us, the residents of Selangor, selecting a hotel involves weighing various factors, including convenience, amenities, and crucially, guest experiences. **Summit Hotel USJ** presents a mixed bag of offerings, and it's essential for us locals to understand both its advantages and significant drawbacks before making a booking decision.

The hotel's primary appeal for locals lies in its **unbeatable location and accessibility**. Its direct connection to **Summit USJ Mall** is a major draw. We appreciate the convenience of having immediate access to a wide array of dining options, shopping, and entertainment without stepping outside. This is incredibly practical for families, business travelers, or anyone who values having everything within easy reach. Furthermore, its mere 2-3 minute walk to the **USJ7 LRT/BRT station** offers unparalleled public transport connectivity throughout Subang Jaya, Sunway, and into Kuala Lumpur. This is a huge benefit for those who prefer to avoid traffic or don't own a car, making it an excellent base for exploring or commuting. The spacious rooms are also a plus, potentially offering more comfort than smaller city hotel rooms.

However, it is crucial for us to acknowledge the **severe and recurring issues highlighted by recent guests**. Reports of **bad bed conditions (feeling springs), non-functional or faulty amenities (unlocked washroom doors, slow heaters, broken air conditioning), dirty rooms, and lingering smoke smells** are significant red flags. The fact that guests had to change rooms multiple times due to these persistent problems indicates a systemic issue with room quality and maintenance. While the staff received praise for their friendliness and efforts to accommodate, their inability to effectively resolve these core issues ultimately impacted guest comfort, safety, and overall satisfaction. For locals seeking a reliable and comfortable stay, these fundamental deficiencies are a major concern.

In conclusion, **Summit Hotel USJ** might be suitable for locals who prioritize an extremely convenient and accessible location within Subang Jaya, especially those who need direct mall access and public transport links, and who might be on a very short stay where minor inconveniences could be overlooked. However, for anyone expecting consistent comfort, high standards of cleanliness, functional amenities, or a worry-free experience, the extensive negative feedback suggests that caution is warranted. It is imperative to weigh the undeniable locational advantages against the serious and recurring issues related to room quality and maintenance before considering Summit Hotel USJ for your stay in Selangor.

Summit Hotel USJ

Persiaran Kewajipan, Usj 1, 47600 Subang Jaya, Selangor, Malaysia