Smile Hotel Subang USJ

For us living in Selangor, especially in the vibrant Subang Jaya area, finding suitable accommodation, be it for visiting friends and family or for a personal short stay, is always a consideration. Today, we're going to take a closer look at **Smile Hotel Subang USJ**, situated right here in our bustling community. As local users, understanding the ins and outs of a hotel is crucial to making an informed decision about where to spend our hard-earned money and time. This article aims to provide a clear, factual, and engaging overview of Smile Hotel Subang USJ, drawing directly from available public information and guest feedback, to help you decide if it meets your needs.

**Smile Hotel Subang USJ** presents itself as a hotel offering accommodation within the lively commercial hub of USJ Sentral. Hotels, by nature, provide temporary lodging, typically with a range of services designed to make a guest's stay comfortable. While every hotel aims to offer a positive experience, understanding specific feedback from previous guests can provide valuable insights into what one can truly expect. Our goal here is to present a balanced view, allowing you to weigh the various aspects of staying at Smile Hotel Subang USJ from a local perspective. We'll delve into its location, reported services, and highlights based on real experiences, ensuring you have a comprehensive picture before making any booking decisions.

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**Smile Hotel Subang USJ** is conveniently located at **G21, Jalan Usj Sentral 3, USJ SENTRAL, 47600 Subang Jaya, Selangor, Malaysia**. For those of us familiar with Subang Jaya, USJ Sentral is a well-known commercial and business hub. This location offers a number of advantages for local guests and visitors alike.

Being situated in **USJ Sentral** means the hotel is right in the heart of a vibrant and active area. This proximity typically translates to easy access to a variety of amenities. You can expect to find a range of dining options, from local eateries to chain restaurants, within a short walking distance or a quick drive. This is incredibly convenient for guests who prefer to explore food choices outside the hotel. Additionally, commercial centers like USJ Sentral usually house convenience stores, banks, pharmacies, and other essential services, making it practical for any immediate needs during your stay.

From an accessibility standpoint, Subang Jaya is a well-connected part of Selangor. Jalan USJ Sentral 3 provides good road access, linking to major highways that connect to other parts of Selangor and Kuala Lumpur. This makes it relatively easy to reach the hotel whether you are driving your own vehicle, using ride-sharing services, or relying on public transport where available in the vicinity. For those utilizing public transport, it’s advisable to check the nearest LRT or BRT stations and bus routes that service the USJ Sentral area, as being in a commercial hub often means better public transport connectivity compared to more secluded areas. The central location within USJ ensures that guests are never too far from the pulse of Subang Jaya, offering a blend of business, dining, and leisure opportunities right at their doorstep.

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Based on the provided customer reviews, it's clear that **Smile Hotel Subang USJ** offers fundamental hotel services expected of an accommodation provider. However, the feedback also highlights specific areas where the execution of these services may fall short of guest expectations.

• **Room Booking and Accommodation**: The hotel offers rooms for booking, catering to individuals and pairs, as indicated by a guest booking for "2 persons sleep for 2 days." This is a standard hotel service, providing a private space for guests to stay.

• **Front Desk/Reception**: The mention of a "deposit" at check-in suggests a standard front desk operation where guests register and make payments. While not explicitly detailed, prompt and effective service at this point is crucial for a smooth arrival and departure.

• **Housekeeping/Cleaning Services**: The presence of a "cleaner" indicates that housekeeping services are provided. However, the severe negative feedback regarding "cockroaches," "stained mattress," and general hygiene implies that the standard or effectiveness of these cleaning services needs significant improvement to meet basic guest expectations for cleanliness.

• **Maintenance and Facilities Management**: Issues with "unstable water pressure" and "no water at all" point to a need for robust maintenance services to ensure essential facilities are consistently functional. Similarly, "poor ventilation" suggests a lack of proper air circulation management within the rooms.

• **Guest Support/Issue Resolution**: The hotel staff's role in "fail to resolve any of these issues effectively" indicates that while there might be a system for guests to report problems, the actual follow-through and resolution are insufficient. Effective guest support is a critical service, especially when comfort and safety are compromised.

• **Security and Privacy**: The concerning behavior reported regarding a staff member "look our room every single time" and "listen what we are talking inside" directly relates to the hotel's responsibility to provide a secure and private environment for its guests. This feedback suggests a severe lapse in ensuring guest privacy and safety.

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Based on the provided customer reviews, it is challenging to identify positive "features" or "highlights" of **Smile Hotel Subang USJ** that contribute positively to the guest experience. Instead, the feedback points to several critical issues that detract significantly from the hotel's offerings. For a balanced understanding, we will outline the aspects that have been highlighted, even if negatively, as they inform potential guests about what to expect.

• **Location in USJ Sentral**: The hotel is situated in USJ Sentral, Subang Jaya. This location can be seen as a feature due to its proximity to commercial areas, dining options, and potential transport links within the vibrant Subang Jaya district. This offers convenience for guests looking to access local amenities.

• **Room Availability for Different Durations**: The hotel offers rooms for various stay lengths, as evidenced by a booking for "2 days." This indicates flexibility for guests needing short-term accommodation.

• **Pricing Structure**: The cost of "RM208 with deposit" for a two-night stay provides insight into the hotel's pricing tier. While subjective, this pricing aims to cater to a certain segment of the market.

However, it is crucial to note the severe negative highlights from actual customer experiences:

• **Hygiene and Pest Control Issues**: A significant recurring issue is the presence of "multiple sightings of cockroaches" and a "stained mattress," indicating severe lapses in hygiene and pest control, which are fundamental to a comfortable stay.

• **Inconsistent Water Pressure/Supply**: Guests have reported "unstable water pressure" and at times "no water at all" in the bathroom, a critical failure for basic amenities.

• **Poor Room Ventilation**: The complaint of the "room was poorly ventilated, making it hard to breathe comfortably" points to inadequate air circulation within the accommodation.

• **Unsatisfactory Mattress Condition**: The "stained and appeared unclean" mattress severely impacted guest comfort and sense of safety, which is a core expectation for a hotel room.

• **Ineffective Staff Issue Resolution**: A major concern is the "hotel staff failed to resolve any of these issues effectively," indicating a lack of responsive and competent guest service when problems arise.

• **Serious Privacy and Safety Concerns**: Perhaps the most alarming highlight is the repeated and intrusive behavior reported from a cleaner, involving "looking our room every single time," "listening what we are talking inside," and "kneel down and looked by down space of our room door." This specific feedback directly translates to guests feeling "uncomfortable and feel unsafe there," leading to early check-out. Such incidents fundamentally undermine the trust and security a hotel should provide.

• **Small Room Size**: A guest also noted the "room was too small," which, while subjective, can impact the perceived value and comfort, especially for longer stays or for guests with more luggage.

• **Lack of In-Room Amenities**: The absence of "any coffee or tea bags" highlights a lack of standard complimentary amenities often expected in hotel rooms.

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For those in Selangor who might need to contact **Smile Hotel Subang USJ**, here is their available contact information:

**Address**: G21, Jalan Usj Sentral 3, USJ SENTRAL, 47600 Subang Jaya, Selangor, Malaysia

**Phone**: 03-8081 4521

**Mobile Phone**: +60 3-8081 4521

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For us, the residents of Selangor, selecting accommodation, even for a short staycation or to house visiting relatives, involves careful consideration of comfort, cleanliness, and safety. When evaluating **Smile Hotel Subang USJ**, it’s crucial to approach it with a clear understanding of what previous guests have experienced, to determine its suitability for our specific needs.

From a local perspective, the hotel's location in **USJ Sentral, Subang Jaya**, is undeniably a convenient aspect. This area is known for its accessibility to various eateries, retail outlets, and potentially public transportation, making it easy to navigate for those familiar with the locality. If your primary requirement is simply a bed for the night in a central Subang Jaya location, and you plan to spend most of your time outside the hotel, the geographical placement offers a degree of practicality. This could be relevant for individuals attending events or business meetings in the immediate vicinity who prioritize a short commute above all else.

However, it is imperative for us as locals to be fully aware of the serious concerns raised by past guests. The reports of **hygiene issues, including cockroaches and stained mattresses**, directly contradict fundamental expectations for any accommodation, let alone a hotel. Problems with **unstable or non-existent water pressure** and **poor room ventilation** are basic comfort necessities that, when lacking, can severely impact the quality of a stay. Furthermore, the explicit feedback regarding **staff conduct, particularly concerns about privacy and safety**, is extremely alarming and cannot be overlooked. For anyone from Selangor seeking a peaceful and secure environment for rest, these are critical deterrents. The uncomfortable and unsafe feelings reported by a guest who checked out early due to intrusive staff behavior highlight a severe breach of trust and professional standards.

In conclusion, while **Smile Hotel Subang USJ** benefits from a central location within Subang Jaya, the extensive and severe negative feedback from multiple guests regarding cleanliness, functional amenities, and especially guest safety and privacy, makes it difficult to recommend without significant caveats. For us locals, who often seek reliable and comfortable experiences, these issues are deeply concerning. It is crucial to weigh the convenience of the location against the detailed accounts of discomfort and safety breaches. As discerning customers, we expect basic standards of hygiene, functional facilities, and, most importantly, a secure and respectful environment. Based on the provided customer experiences, potential guests should proceed with extreme caution and consider these serious issues before making a booking at Smile Hotel Subang USJ.

Smile Hotel Subang USJ

G21, Jalan Usj Sentral 3, USJ SENTRAL, 47600 Subang Jaya, Selangor, Malaysia