Family apartment at Berjaya times square

For residents of Wilayah Persekutuan Kuala Lumpur, or those from other parts of Malaysia planning a visit to our capital, finding suitable accommodation is often a key part of trip planning. Family Apartment at Berjaya Times Square, as its name suggests, aims to provide lodging within the iconic Berjaya Times Square complex, offering a potentially convenient base right in the heart of Kuala Lumpur's bustling city centre. This type of accommodation, typically operating as privately managed units within a larger building, often appeals to those seeking more space and a home-like feel compared to conventional hotel rooms.

The allure of staying within a landmark like Berjaya Times Square is significant. It places guests directly amidst a vast array of shopping, dining, and entertainment options, making it a very appealing proposition for families and groups looking to immerse themselves in the city's vibrant atmosphere. However, it is crucial for potential guests, especially locals who rely on transparent information, to be fully aware of the operational aspects and past guest experiences associated with privately managed units.

This article aims to provide an objective overview of Family Apartment at Berjaya Times Square, drawing from publicly available information and direct customer feedback. Our goal is to present a factual picture, including both the potential benefits and the challenges that past guests have encountered. By providing this comprehensive view, we hope to equip you with the necessary information to make an informed decision for your lodging needs in Kuala Lumpur. We will cover its location advantages, typical services expected from such an apartment, and, importantly, address the critical feedback from previous customers, ensuring a balanced perspective for our local community.

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Family Apartment at Berjaya Times Square is located at 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. This address places the lodging right in the core of Kuala Lumpur’s most vibrant and dynamic districts.

The most significant advantage of this location is its direct integration with Berjaya Times Square. This means guests have immediate and unparalleled access to a colossal shopping mall featuring an extensive range of retail outlets, diverse dining experiences from casual food courts to various restaurants, and a host of entertainment facilities, including a cinema and an indoor theme park. For locals looking for a convenient staycation or a base for exploring KL's urban attractions, being able to step out of your apartment directly into such a comprehensive complex is a major draw.

The area of Bukit Bintang itself is renowned as the city’s premier shopping and entertainment district. From Family Apartment, guests are within comfortable walking distance of other iconic shopping malls like Pavilion Kuala Lumpur, Lot 10, Fahrenheit88, and Starhill Gallery. The famous Jalan Alor food street, offering a tantalizing array of local street food, is also just a short stroll away, providing endless dining options.

Connectivity via public transportation is excellent. The lodging is ideally situated within easy walking distance of the Imbi Monorail station. This station provides direct access to various key areas across Kuala Lumpur, allowing guests to effortlessly connect to other LRT and MRT lines. This superb public transport network makes it incredibly convenient to explore destinations such as KLCC (Petronas Twin Towers), Chinatown, and Central Market, without the need to navigate city traffic or incur high taxi fares. This is particularly beneficial for locals who are familiar with KL's public transport system and prefer to avoid driving in the city centre.

For those who drive, Berjaya Times Square offers extensive parking facilities, though guests should inquire directly with Family Apartment management regarding specific parking arrangements and any associated costs, as these can vary for privately managed units. The central location also provides relatively good access to major roadways, facilitating travel to and from other parts of Wilayah Persekutuan Kuala Lumpur and surrounding areas in Selangor.

Overall, the location of Family Apartment at Berjaya Times Square is its most compelling feature, offering supreme convenience for anyone wishing to experience the best of Kuala Lumpur's urban attractions and connectivity.

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Family Apartment at Berjaya Times Square, as a privately managed lodging within a larger complex, typically offers services aimed at providing a comfortable and independent stay. However, it is crucial to consider specific guest feedback regarding service delivery. Generally, guests can expect:

• Private Apartment Units: These units typically offer more space than standard hotel rooms, often featuring separate living areas, bedrooms, and basic kitchen facilities, providing a more home-like environment.

• Basic Kitchenette: Units commonly include a kitchenette with a refrigerator, microwave, and possibly basic utensils, allowing for simple meal preparation and food storage.

• Air Conditioning: All units are expected to be equipped with air conditioning for comfort in Kuala Lumpur's tropical climate.

• Private Bathroom: Each apartment unit would include its own private bathroom.

• Linen and Towels: Fresh bed linens and towels are typically provided for guest use.

However, it is imperative to address critical issues raised by actual customers, which highlight significant concerns regarding service reliability and customer interaction:

• Check-in Process Issues: Guests reported having to "call first, and only then did the owner/staff come." This indicates a lack of a dedicated reception area and requires guests to have a working phone and wait upon arrival, which can be inconvenient, especially after a long journey.

• Booking Management and Communication Failures: A major concern raised was that even with a booking made "two weeks in advance," guests were informed upon arrival that "The hotel is full, and the other rooms suddenly have repair issues." The lack of prior notification ("they didn’t inform us earlier before we arrived for check-in") points to severe mismanagement and poor communication. This can lead to significant disruption and dissatisfaction for guests who have planned their trip based on a confirmed booking.

• Downgrade in Accommodation: Following the booking issue, guests reported being "provided or replaced our booking with a new room at ARBA Hotel," which was explicitly stated to be "only rated 2 stars" despite the original booking being for a "4-star family apartment." This significant downgrade without offering an equivalent alternative is a serious service failure and a cause for major complaint. Guests rightly felt that they "should have given us a room with the same 4-star rating!!!"

• Deposit Non-Return and Allegations of Misconduct: A highly alarming review detailed a situation where a deposit was "not returned" with an accusation of breaking a doorknob. Crucially, the management "refused to show camera footage" when challenged. This raises serious concerns about transparency, accountability, and potential deceptive practices. The review explicitly uses strong negative terms like "TERRIBLE," "AWFUL," "HORRIBLE SERVICE," and "scammed."

• Lack of Transparency regarding Tourist Tax: While not directly stated for Family Apartment, issues with tourist tax were mentioned in a similar lodging in Times Square. Guests should verify all charges including deposits and tourist tax upfront to avoid unexpected deductions.

Given these severe and recurring issues in customer reviews, potential guests are strongly advised to exercise extreme caution, verify all details rigorously, and consider alternative options.

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Family Apartment at Berjaya Times Square, despite its operational challenges, does possess certain inherent features that could be considered highlights, primarily due to its strategic location. However, it is crucial to balance these with significant concerns raised by past guests.

• Prime Location within Berjaya Times Square: This is unequivocally the most significant feature. Guests benefit from direct indoor access to one of Kuala Lumpur's largest shopping malls, which includes a vast array of retail stores, diverse dining options, a cinema, and the popular indoor theme park. This makes it an incredibly convenient base for families and individuals focused on shopping, entertainment, and dining experiences right on their doorstep.

• Serviced Apartment Concept: The offering of apartment-style units, potentially featuring separate living areas and kitchenettes, provides more space and privacy compared to standard hotel rooms. This can be appealing for families or groups seeking a more comfortable and self-sufficient stay.

• Excellent Public Transport Connectivity: Located on Jalan Imbi, the lodging is within easy walking distance of the Imbi Monorail station. This provides seamless access to Kuala Lumpur's comprehensive public transport network, allowing guests to explore other parts of the city like KLCC and Chinatown efficiently and affordably.

However, it is vital to acknowledge and highlight the critical issues from customer reviews, as these significantly impact the overall guest experience and represent substantial drawbacks:

• Inconsistent Booking Management: The reported issue of confirmed bookings being cancelled upon arrival due to "full" occupancy or "repair issues" without prior notification is a severe problem. This reflects poor management and can lead to immense frustration and disruption for guests who have planned their trip in advance.

• Forced Downgrade in Accommodation: The highly problematic practice of replacing a booked 4-star apartment with a 2-star hotel, as reported by a guest, demonstrates a disregard for booking agreements and customer satisfaction. This is a significant breach of trust and a major red flag.

• Questionable Deposit Practices and Allegations of Scamming: The most alarming feedback involves allegations of a deposit not being returned and refusal to show camera footage to verify claims of property damage. This raises serious ethical concerns and has led guests to use strong negative terms like "TERRIBLE," "AWFUL," "HORRIBLE SERVICE," and "scammed." Such reports of potential fraud are extremely damaging and should be a major deterrent.

• Lack of Proper Check-in Facilities: The absence of a dedicated check-in area and the need to call staff upon arrival can be inconvenient and create a poor first impression.

Given these severe and recurring issues, while the location is excellent, potential guests must weigh the risks associated with the reported operational and ethical problems before considering Family Apartment at Berjaya Times Square.

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For inquiries or to attempt communication with Family Apartment at Berjaya Times Square, please use the following contact details. Given the critical feedback regarding communication and service, it is highly recommended to establish contact and clarify all booking terms, check-in procedures, and deposit policies in detail before making any commitments.

Address: 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Phone: 011-2719 9205

Mobile Phone: +60 11-2719 9205

Based on customer reviews, it is essential to note that direct and upfront communication is paramount. If you choose to consider this lodging, please ensure all terms and conditions, especially regarding deposits and potential re-bookings, are clearly understood and preferably documented in writing.

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For residents of Wilayah Persekutuan Kuala Lumpur seeking lodging within their own city, Family Apartment at Berjaya Times Square presents a complex picture. Its suitability for locals hinges entirely on their willingness to navigate potential operational challenges in exchange for an unparalleled location.

The most compelling reason for any local to consider this lodging is its absolute prime location. Being directly situated within Berjaya Times Square means immediate access to a massive shopping mall, diverse dining, and entertainment options. For a family staycation, a shopping spree, or simply a convenient urban base, this location is hard to beat. The excellent connectivity to public transport (Imbi Monorail station is nearby) further enhances its appeal, allowing locals to explore KL's attractions without battling traffic or parking woes. For those familiar with KL, the convenience of walking to Bukit Bintang's hotspots is a definite plus.

The apartment-style lodging, with potentially more space than a standard hotel room, could also be attractive for families or groups who desire a more independent and spacious environment. This setup often provides basic kitchen facilities, offering the flexibility to prepare simple meals, which can be a cost-saving measure for locals.

However, it is critically important to acknowledge and address the severe concerns raised by multiple past guests. The reports of confirmed bookings being cancelled upon arrival without prior notification, being downgraded to lower-rated hotels, and especially the alarming allegations of unreturned deposits and refusal to show camera footage, paint a very troubling picture of mismanagement and service reliability. For locals who expect a seamless and transparent booking experience, these issues are significant red flags.

In conclusion, while Family Apartment at Berjaya Times Square offers an exceptionally convenient location for experiencing Kuala Lumpur's vibrant city life, potential local guests must proceed with extreme caution. If you are prepared to directly and thoroughly communicate with the management beforehand, clarify all terms and conditions (especially regarding deposits and potential re-bookings), and perhaps have a backup plan, then its location might outweigh the reported service issues for some. However, given the severity of the negative feedback, many locals might find the risks associated with this lodging outweigh the benefits, suggesting a need for careful consideration and verification before booking.

Family apartment at Berjaya times square

1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia